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FREQUENTLY ASKED QUESTIONS

Shipping

From Avg.Delivery Cost Tracking Dispatch time
India (EMS) 7-14 days $20 Yes 1-3 days
Singapore (DHL) 7-20 days $23 Yes 1-3 days
Thailand (EMS) 7-14 days $20 Yes 1-4 days
USA Domestic (USPS) 3-14 days $25 Yes 1-10 days
Europe to Europe (Germany) 3-7 days $20 Yes 1-3 days
Europe to Europe (Rest of Europe) 3-7 days $20 No 1-3 days

 

  1. View shipping methods/Origins on each product page and choose your selected shipping method at the checkout.
  2. When purchasing a product shipped USA to USA, a separate order must be placed if you also plan to buy a product shipped from India/Singapore/Thailand/Europe
  3. On rare occasions due to processing volume, it can take up to 10 days for USA domestic orders to be dispatched/customers to receive their tracking code. The average as of October 3rd is 5 days. This FAQ will be kept up to date regarding this and we are working hard to lower the estimate
  4. Europe deliveries are shipped from Germany, we can only send via registered mail within Germany, Other European countries will be sent regular post without tracking

Package example

About us

We are a small company that grew fast, since our beginning in early 2020, we have learned what is important to our customers. Excellent products and fastest possible shipping is just as standard. But theres more to what shopping at FuzzyDuck makes it a smooth and a user friendly, hassle free experience

  1. Promptly dispatching orders and getting your tracking number to you
  2. Excellent post sales support. Pre sales support is also important, but more importantly, is being there to support and assist with any queries during delivery
  3. in the rare case of a reship or refund, (we have a 99% delivery success rate to all countries apart from Canada which is 97% success rate) we fulfil these within the stated time frames: free reship within 3 days, refund within 7 days

Asides that and aiming to help you make good product choices, we as a company aim to get a little better everyday and hope to become your long term vendor

Payments

You can pay for your order in

  1. Bitcoin (10% discount)
  2. PayPal ($15 processing fee)
  3. Visa/Mastercard/American express (15% processing fee)

If you need to pay a differnet way such as bank transfer, gift card or a different cryptocurrency, please contact us and we shall accommodate that

Reships/ Refunds

If your product does not arrive within 30 days, Let us know and we will reship for free. If the reship does not arrive, we shall refund 100% of your money

Please allow 3 days for your reship dispatch/tracking code and allow up to 7 days for a refund, although we aim to do these immediately

Why you require an account

We require all users to create an account when using FuzzyDuck. This is due to email deliverability wherein, When you make a purchase from FuzzyDuck, you receive an email upon payment being received, another email updating you when your order is being packed and a third email containing your delivery tracking information.

If one of these emails goes to your spam and is overlooked or bounces entirely (you do not receive it) you can head on over to your FuzzyDuck dashboard and check your order status (Processing > Being Packed > Shipped) and you can also view live tracking updates

The second reason is also due to email deliverability. This time for support. If a reply to one of your support emails goes overlooked or bounces, you can check on it, view replies and also reply to us, directly from your FuzzyDuck dashboard

We will never share nor spam your email address

Store credit

To reward our loyal customers, each $10 spent, you receive $1 in store credit

You can spend as much or as little of your store credit, anytime, with no expiry date

You can also earn store credit by reviewing products you have purchased or referring friends that you think will like our service

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