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FREQUENTLY ASKED QUESTIONS

Shipping

From Avg.Delivery Cost Tracking Dispatch time Delivery Success rate
India (EMS) 7-14 days $2o Yes 1-2 days 99% (canada 97%)
Singapore (DHL) 7-20 days $20 Yes 1-2 days days 99%
Thailand (EMS) 7-11 days $20 Yes 1-3 days 100%
USA Domestic (USPS) 3-14 days $25 Yes 1-4 days 100%
 Registered Europe to Europe (DHL) 3-7 days $20 Yes 1-2 days 100%
UK Domestic 1-3 days $30 yes 1-2days 100%

Please note, Products from different countries cannot be mixed in the same order, a separate order must be placed

    1. View shipping methods/Origins on each product page and choose your selected shipping method at the checkout.
    2. Products from different countries cannot be mixed in the same order, a separate order must be placed
    3. On rare occasions due to processing volume, it can take up to 7 days for USA domestic orders to be dispatched/customers to receive their tracking code. The average as of May 16th is 4 days. This FAQ will be kept up to date regarding this and we are working hard to lower the estimate
    4. Europe deliveries are shipped from Germany and Netherlands. If you live in Germany this will be automatically shipped from Germany, Any other EU country will be shipped from Netherlands, both receive tracking within 1-2 days
    5. For non-German countries, Regular shipping (no tracking number) is available and is far quicker than registered (with tracking) rarely taking more than 7 days. You select your preferred option at the check out
    6. to track your order, use
      -17track
      -trackingLinux
      -Parcelsapp
      -https://track24.net/

Package example

About us

Since our beginning in early 2020, we have learned what is important to our customers. Excellent products and fast, secure shipping is just as standard. But theres more to what shopping at FuzzyDuck makes it a smooth, user friendly and hassle free experience

  1. Promptly dispatching orders and getting your tracking number to you in our stated timeframe
  2. Excellent post sales support. Pre sales support is also important, but also is being there to support and assist with any queries during your orders journey
  3. In the rare case of a reship or refund, we fulfil these within the stated time frames: free reship within dispatched within 3 days or refund within 7 days

Asides that and aiming to help you make good product choices, we as a company aim to get a little better everyday and hope to become your long term vendor

Payments

You can pay for your order in

Bitcoin – For a guide on how to buy Bitcoin, visit this page

Bank transfer – For a guide on how to use Bank transfer, visit this page

Gift card – Fora guide on how to pay with gift card, visit this page

Reships/ Refunds

If your product does not arrive within 30 business days after dispatch, Let us know and we will reship for free. If the reship does not arrive, we shall refund 100% of your money

Please allow 3 days for your free reship dispatch/tracking code and allow up to 7 days for a refund, although we aim to do these immediately

Store credit

To reward our loyal customers, each $10 spent, you receive $0.30 in store credit

You can spend as much or as little of your store credit, anytime, with no expiry date

You can also earn store credit by reviewing products you have purchased or referring friends that you think will like our service

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